Eland Online Store FAQ

Without eBay, Amazon and Wal-Mart transaction fee, Eland Online Store can offer much lower price on our own online store. And you will get the exact same quality of the product and 5 stars service from us.

No qualification needed, 100% free shipping on all items. Free shipping qualified for all 50 states & U.S.territories.

Yes, we do ship to PO Box and military addresses.

You can visit USPS.com to track your package.

Yes, we do, included Guam GU, Northern Mariana Islands MP, Puerto Rico PR, and the U.S. Virgin Islands VI and more. And the shipping is all FREE.

We are using USPS as our carrier.

Yes, all orders and packages are come with tracking info. You will receive the tracking info by email, once it's shipped.

We ship out all orders within 24 hours, except holidays and Sunday. We also process and ship orders on Saturday.

Daily orders come in before 8 am PST, the orders will be drop at our local post office around 10 am PST.

USPS First Class Mail usually takes about 2-5 days to arrive. Priority Mail is 1-3 days. Smart Post takes 2-7 days to arrive.

Orders ship by U.S. First Class Mail and Smart Post Mail, please allow and wait few more days, because there is no guarantee of deliver time on First Class Mail and Smart Post Mail, in some cases, it could takes up to 10-14 days to arrive.

No, if you receive a defective or damage item, please take couple photos or a short video of the item and email it to us. After received and reviewed the photos and video, refund or reship is on the way to you.

If you receive a defective item, please take a few photos or a short video and email it to us, together with your order # and full name, once photos or video received and reviewed, your new replacement will be ship out to you immediately. You do not need to ship the item back to us.

If you receive a defective item, please take a few photos or a short video and email it to us, together with your order number and full, once photos or video received and reviewed, your refund will be process immediately. You do not need to ship back the item to us.

Any purchase within 30 days, from the date received, is entitle for a full or partially refund.

In most cases, yes. Unless the return is badly damaged during the shipping. If a return is damaged, customer will only receive partial refund. Please pack the return well. Thanks!

Please send the return back to us @ 13138 Jardene St. Eastvale CA 92880. Please make sure your return package contained the ORDER NUMBER and your FULL Name.Thanks!

Customer is responsible for the return shipping fee, we highly recommend that all return MUST have tracking info.

Please make sure you send the return with your ORDER # and your FULL NAME. Missing any of these 2 info will slow down the refund process, or unable to receive the refund.

We accept ALL major credit cards, also included JCB and Diners Club credit cards. Our customers can also use PayPal, Amazon Pay, Apple Pay and G Pay to pay for their orders.

Yes, you do not need to be a member to make a purchase. If you are a member, your checkout process will be much faster.

Yes, you are welcome to use Amazon Pay, PayPal, Apple Pay(Must use Safari browser) and G Pay to make a purchase on Eland Online Store.

At the product detail page, There is a text link "More payment options". Click on this text link, there will be options for you to checkout with "G Pay, PayPal, and Apple Pay. For Apple pay, you must use Safari browser to find Apple Pay, IE and Chrome browser are not support Apple Pay.

Using G Pay, Apple Pay, PayPal and Amazon Pay to checkout are much more secure, you don't need to provide any financial info to us, and it will make your checkout process much more faster.

You MUST use Safari browser to use Apple Pay to checkout. Chrome and IE browsers are not support Apple Pay.

There are 2 ways you can reach us, first, by Email. Second, if you need immediate attention, pleased click on the Blue Facebook Messenger Icon on the bottom left of our webpages, our associates will be able to chat with you during our business hours from 8am to 5pm PST.